Terms of Service

1. Who these terms cover

These terms apply to everyone who uses thegrowthproject.me, and to any business that works with The Growth Project. In this document, "we" and "us" mean The Growth Project, and "you" means the visitor or the client.

Using this site means you accept these terms. If you do not accept them, please do not use the site.

2. What we do

We are a marketing agency. We build and run growth systems for client businesses: websites and landing pages, paid acquisition, social media, search visibility, email marketing, cold outreach, and the internal systems behind them.

Everything on this website is information about those services. It is not advice for your specific situation, and nothing here creates a working relationship on its own.

3. How an engagement starts

Work begins only when both sides agree on a written scope, whether that is a Growth Plan, a proposal, or a written confirmation of a specific piece of work. That written scope sets what we deliver, what it costs, and when. Where it says something different from this page, the written scope wins.

Booking a call does not commit either side to anything. It is a conversation.

4. Fees and payment

Fees, currency, and billing schedule are set in the written scope. Unless it says otherwise, monthly retainers are billed in advance, one-off project fees are billed as the scope sets out, and invoices are due on receipt.

Ad spend, software subscriptions, domains, hosting, and similar third-party costs are yours and are not included in our fees unless the scope says they are.

If an invoice goes unpaid, we may pause work after telling you. We will not delete anything or take a site offline over an unpaid invoice.

5. What we need from you

To do the work we need timely access to the accounts in scope, timely answers to questions that block progress, and accurate information about your business. Where a deadline depends on something from you, it moves when that thing is late. That is not a penalty, it is arithmetic.

You confirm that anything you give us to publish, including copy, images, logos, and product information, is yours to use.

6. Who owns the work

Once a piece of work is paid for, it is yours. Websites, copy, designs, ad creative, and content we produce for you transfer to you on payment, and they stay yours if we stop working together.

What stays ours is our own toolkit: the internal systems, templates, scripts, processes, and know-how we bring to every client. You get the output, not the machinery that produced it.

Unless you tell us otherwise in writing, we may refer to you as a client and show the work publicly. Say the word and we will not.

7. Accounts and platforms

Where possible we work as a manager on accounts you own rather than taking your login. Your accounts stay yours, and access ends when the engagement ends.

We do not control Google, Meta, Shopify, or any other platform. Their rules, prices, algorithms, and outages are outside our hands, and a change on their side is not a failure on ours.

8. Confidentiality

Anything you share with us about your business that is not public stays private, and we expect the same in return. This holds after the engagement ends. It does not cover information that is already public, that you already knew, or that the law requires us to disclose.

9. Results

We commit to the work, not to a number. Marketing outcomes depend on your product, your pricing, your market, your competitors, and platforms we do not control, so no honest agency can guarantee a specific ranking, traffic figure, conversion rate, or revenue result. Any projection we show you is an estimate based on what we know at the time, not a promise.

10. Liability

We do this work carefully, but to the extent the law allows, our total liability for any claim connected to our services is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost data, or indirect losses.

This website is provided as it is. We do not promise it will always be available or error free.

11. Ending an engagement

Either side can end a monthly engagement with 30 days written notice. Fees for work already done, and for the notice period, remain payable. Project work can be ended by either side in writing, with fees due for the work completed to that point.

We may end an engagement immediately if we are asked to do something illegal, dishonest, or against a platform's rules.

12. Links to other sites

This site links to third-party websites and tools. We do not control them and are not responsible for their content or their handling of your data.

13. Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

14. Changes to these terms

We may update this page. The date at the top shows when it last changed. Changes apply from the day they are published, and they do not change a written scope already agreed with a client.

15. Governing law

These terms are governed by the laws of the Province of Quebec and the laws of Canada that apply there, and the courts of Quebec have jurisdiction over any dispute. Before anyone goes near a court, both sides agree to try to sort it out by talking.

16. Contact

The Growth Project
hello@thegrowthproject.me